Spa Rules & Regulations

Right to Admit & Offer Spa Therapies

We reserve the right to admit guests and offer spa therapies. Spa therapies will be offered only to medically fit persons of age 23 years and above. The decision of the spa team in declaring a guest fit and eligible to take a spa therapy is final and binding. Appointments are subject to availability and hence we recommend booking appointments well in advance.

Therapist Policy

We follow a same-gender therapist policy in some cities and offer cross-gender therapists in others. You are advised to ascertain the policy at the spa of your choice before booking your appointment if you have a clear preference. For our members and repeat guests, while reasonable effort will be made to provide a specific therapist from those available, we offer no assurance of the same. In any case we require our guests to use the disposable underclothes provided for every therapy in order to maintain the highest standards of privacy and hygiene.

Full Disclosure

Guests are required to make full disclosure of their health condition, allergies etc. at the front desk before starting their therapy since some spa therapies may not be recommended in case of contraindications.

Medical Advice

Advice by the Spa Doctor or Guest Health Counsellor should not be construed as a substitute for medical advice by a family physician or specialist. Guests are required to cross-check with their physician or specialist before implementing recommendations relating to exercise, diet and lifestyle changes.


The duration, technique and material used for every therapy is scientifically pre-determined by our technical trainers. It will not be possible to modify or customize them beyond permissible limits.

Spa Menu & Prices

List of spa therapies offered and their prices are subject to change without prior intimation. Guests are required to check with the spa front-desk for the latest menu and prices before selecting their spa therapy.

Late Arrivals & Therapy Duration Extension

In case of late arrival by a guest beyond ten minutes of the scheduled appointment time, we reserve the right to shorten the therapy duration for the same price or offer a completely different therapy of a shorter duration. This is so that the next appointment is not delayed.

Personal Belongings

Responsibility of personal belongings rests solely with our guests and we accept no responsibility for lost or misplaced belongings. While we strongly advise against carrying valuables to the spa, provision for a guest locker has been made in every spa room. Please use the locker and retain the keys with you during the entire duration of your visit.

Inappropriate Behaviour

Our therapists reserve the right to stop any therapy at any point of time in the event of any inappropriate behavior, gestures, innuendos or requests of sexual nature by a guest. Such guests will be blacklisted and no further appointments will be offered to them.

Refunds & Extensions

Pre-paid memberships and gift vouchers cannot be refunded.