Last updated: 30 September 2026
Please read these Terms & Conditions carefully. By booking an appointment, purchasing a treatment, membership, package, gift card or voucher, visiting Blossamin Spa & Wellness, or using our official website or booking channels, you agree to the terms below.
Blossamin Spa & Wellness is a professional massage and wellness brand serving Hyderabad and Secunderabad. Blossamin has been serving guests since 2011 and operates strictly as a professional wellness establishment.
Our services are intended for relaxation, wellness and general body care. They are not a substitute for medical diagnosis, medical treatment, physiotherapy or other regulated healthcare services.
All services provided by Blossamin Spa & Wellness are strictly professional wellness services. Inappropriate, sexual, indecent or unlawful requests or conduct are not permitted.
If a guest behaves inappropriately, harasses a therapist or staff member, requests services outside the professional treatment menu, or violates professional boundaries, Blossamin may immediately stop the session, ask the guest to leave and refuse future appointments. The treatment fee may be forfeited to the extent permitted by applicable law.
Guests aged 21 years and above may independently book and receive treatments, subject to the other conditions in these Terms.
Guests aged 18 to 20 years may receive treatments only with the consent of a parent or legal guardian.
For guests under 18 years of age, consent from a parent or legal guardian is mandatory, and the parent or legal guardian must remain present within the spa premises until the treatment session has ended. Blossamin may decline or modify a treatment where it considers the treatment unsuitable for a minor.
Appointments are subject to treatment-room, therapist and operational availability. Blossamin follows a same-day appointment model unless reception confirms otherwise.
An enquiry or online request is not a confirmed appointment until it has been accepted by Blossamin through an official booking channel. Guests should provide accurate contact information, treatment choice and requested duration when booking.
The first appointment of the day is available from 10:30 AM.
The last appointment entry times are:
Signature, Exclusive and other specialised treatments depend on the availability of suitably trained therapists and confirmation by reception management. Availability may therefore vary by day and time.
Guests are requested to arrive approximately 10 minutes before the scheduled appointment. This allows time for reception formalities, treatment consultation, changing and preparation without affecting the treatment schedule.
If a guest arrives more than 10 minutes after the scheduled appointment time, Blossamin reserves the right to shorten the booked treatment while charging the full booked price, or to offer a different treatment of a shorter duration where appropriate.
This policy is necessary to avoid delaying the next confirmed appointment. Late arrival does not automatically entitle the guest to an extension of the scheduled treatment time.
Published treatment durations refer to the scheduled therapy duration unless specifically stated otherwise. Consultation, changing, showering or preparation may be handled separately depending on the service and spa procedure.
Guests may request a preferred therapist, but therapist allocation is subject to availability and cannot be guaranteed unless specifically confirmed by reception.
Signature, Exclusive and specialised treatments may require a therapist with specific training or experience. Blossamin may substitute a therapist or offer an alternative appointment when operationally necessary.
Guests are responsible for informing reception and the therapist before treatment about any relevant health condition, injury, recent surgery, fracture, severe pain, skin condition, allergy, fever, infection, pregnancy, cardiovascular concern, blood-pressure concern, medication or medical advice that may affect the suitability of massage, heat therapy, sauna or hydrotherapy.
Where there is uncertainty about whether a treatment is suitable, guests should consult an appropriately qualified healthcare professional before receiving the service. Blossamin may decline, postpone or modify a treatment where there is a reasonable safety concern.
Pregnant guests must inform reception before booking. Certain pressure techniques, essential oils, heat therapies, sauna services, hydrotherapy or other treatments may not be suitable during pregnancy. Blossamin may request medical clearance or decline a service where appropriate.
Guests are encouraged to communicate their comfort level, preferred pressure and any discomfort during the treatment. The therapist may adjust the technique where appropriate, but a requested pressure level or technique will not be performed where it could reasonably create a safety concern.
Blossamin follows professional draping and privacy practices. Guests will be appropriately covered during treatment, with only the area being professionally treated exposed where necessary.
Inner garments must be worn where required by Blossamin’s treatment protocol. Guests should immediately inform the therapist if they are uncomfortable with draping, positioning, room temperature, pressure or any part of the treatment.
Guests must behave respectfully toward therapists, staff and other guests. Blossamin may refuse or discontinue service where there is abusive behaviour, threats, harassment, inappropriate requests, intoxication, illegal drug use, weapons, deliberate damage to property or conduct that creates a safety, privacy or professional-boundary concern.
Photography, video recording and audio recording are not permitted inside treatment rooms or other privacy-sensitive areas without prior permission from Blossamin management. Guests must respect the privacy of other guests, therapists and staff.
Guests are requested to keep mobile phones on silent mode in treatment and relaxation areas. Loud calls, music, conversations or other disruptive behaviour should be avoided so that all guests can enjoy a calm environment.
Responsibility for personal belongings rests with the guest. To the extent permitted by law, Blossamin Spa & Wellness accepts no responsibility for lost, misplaced or unattended belongings.
Guests are strongly advised not to bring unnecessary valuables to the spa. A guest locker is provided in each spa room. Guests should place their belongings in the locker and retain the locker key with them throughout the visit. Before leaving, guests should ensure that all personal belongings have been collected.
All prices are stated in Indian Rupees (INR/₹) unless clearly stated otherwise. Applicable GST and other taxes will be charged according to prevailing law and the pricing information communicated at the time of purchase.
Blossamin may update treatment prices, packages and offers from time to time. A confirmed purchase will be governed by the price and conditions accepted at the time of that purchase, except in the case of an obvious pricing or technical error.
Blossamin accepts commonly available payment methods, including cash, UPI, domestic debit cards, domestic credit cards and other bank-supported digital payment methods made available at reception.
International-issued credit cards are currently not accepted due to banking restrictions. Guests may confirm payment availability with reception before completing a purchase.
A minimum of 4 hours’ notice before the scheduled appointment time is required for cancellation or rescheduling.
Where cancellation is made less than 4 hours before the scheduled appointment time, the booking will be 100% non-refundable. For prepaid appointments, memberships, packages, gift vouchers or promotional bookings, the applicable payment or credits may be forfeited.
Failure to attend a confirmed appointment without the required notice may also result in the full booking amount or applicable membership credits being forfeited, subject to the specific terms of the purchase and applicable law.
Prepaid memberships and gift vouchers are non-refundable and non-transferable. They cannot be exchanged for cash.
Any extension of membership, package or voucher validity will be considered only where expressly approved by Blossamin management and where the applicable plan or promotional terms allow it. No extension should be assumed unless it has been confirmed by Blossamin.
Memberships are subject to the specific terms applicable to the plan purchased, including price, validity, credit allocation, credit consumption, eligible treatments, booking privileges, cancellation or no-show rules, sharing or transfer restrictions, renewal conditions and promotional benefits.
Memberships are prepaid and non-refundable and non-transferable unless applicable law requires otherwise. Where plan-specific membership terms differ from these general Terms & Conditions, the specific membership terms will apply to that membership.
Where a membership operates using credits, different treatments and treatment durations may consume different numbers of credits. Credits have no cash value and cannot be exchanged for cash unless expressly stated otherwise.
The membership balance maintained by Blossamin will be used to determine available credits, subject to correction of genuine billing, administrative or system errors.
Gift cards and gift vouchers are valid only within the financial year in which they are billed. For this purpose, the financial year runs from 1 April to 31 March.
Any unused gift-card or gift-voucher balance expires at the end of that billed financial year unless Blossamin management has expressly approved an extension. Gift cards and vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
Guests should check the billed financial year and expiry date before purchase, particularly for gift cards purchased close to 31 March.
Promotional offers may be subject to validity periods, treatment exclusions, minimum-spend requirements, specific days or time periods, one-use limits, membership restrictions and availability. Unless explicitly stated otherwise, multiple offers or discounts cannot be combined.
Tips are voluntary. Guests are under no obligation to tip any therapist or staff member. Any gratuity accepted must comply with Blossamin’s internal staff policies.
Guests must not request, exchange or use therapists’ private telephone numbers, personal social-media details, home addresses or other private contact information for appointments or services outside Blossamin.
All bookings, treatment requests and service-related communication should take place through official Blossamin channels. This policy protects guests, therapists and professional boundaries.
Blossamin maintains hygiene and sanitation procedures appropriate to professional spa operations. Blossamin may postpone or refuse treatment where a contagious condition, hygiene concern or other circumstance could reasonably create a health or safety risk for the guest, therapist, staff or other guests.
Guests must disclose known allergies or sensitivities before treatment, particularly to essential oils, carrier oils, fragrances, skincare products or topical ingredients. Where practical, Blossamin may modify the treatment or product selection, but availability of an alternative product cannot be guaranteed.
Individual responses to massage and wellness treatments vary. Blossamin does not guarantee medical improvement, permanent pain relief, cure of any disease, specific physical results or any particular therapeutic outcome.
Treatment descriptions and references to relaxation, recovery, comfort or wellness are general information and should not be interpreted as medical diagnosis, medical advice or a guarantee of results.
Blossamin makes reasonable efforts to keep website and digital information accurate and current. Services, therapist availability, prices, operating arrangements and promotional offers may change.
Images may be illustrative. An online request or enquiry does not create a confirmed booking unless Blossamin has expressly confirmed the appointment or purchase.
Where guests provide contact details, Blossamin may use those details for transactional communication relating to appointments, reminders, changes, invoices, memberships, vouchers, customer service or verification. Marketing communication, where used, will be handled in accordance with applicable consent and opt-out requirements.
Blossamin may need to delay, reschedule, shorten or cancel an appointment because of therapist illness, power or utility failure, equipment failure, severe weather, government restrictions, emergencies or other circumstances outside reasonable control. Where this occurs, Blossamin will make reasonable efforts to provide an alternative appointment or appropriate remedy.
Unless otherwise stated, the Blossamin name, logo, website content, original photographs, graphics, treatment descriptions and other original brand materials are owned by or licensed to Blossamin Spa & Wellness and may not be copied or commercially used without permission.
Blossamin may collect and use personal information reasonably required for appointments, customer service, payments, memberships, invoices, treatment-related disclosures, communication and lawful business administration.
Personal information will be handled in accordance with Blossamin’s Privacy Policy and applicable law. The Privacy Policy should be read together with these Terms & Conditions.
Blossamin may update these Terms & Conditions from time to time. The latest version will be published through the official website or otherwise made available to guests. Changes will not override mandatory rights that apply under law.
These Terms & Conditions are governed by the applicable laws of India. Subject to mandatory consumer-protection rights and applicable jurisdiction rules, disputes relating to Blossamin Spa & Wellness will be handled by the appropriate courts having jurisdiction in Hyderabad/Secunderabad, Telangana.
Nothing in these Terms is intended to remove, restrict or override rights that a consumer is entitled to under applicable law. If any provision conflicts with a mandatory legal requirement, the applicable law will prevail.
For questions about appointments, treatments, memberships, gift cards, payments or these Terms & Conditions, please contact Blossamin Spa & Wellness through its official contact channels.
Blossamin Spa & Wellness
Plot No. 134, Sardar Patel Colony, opposite Sai Santhosh Apartment, Trimulgherry, Secunderabad, Telangana 500015, India
Phone: +91 72640 56789
Email: info@blossaminspa.com
Important: These Terms & Conditions are intended as customer-facing business terms. Blossamin should have the final published version reviewed by an Indian legal professional, particularly the clauses relating to cancellations, refunds, memberships, minors, liability and privacy.
