Privacy Policy

Last updated: 30 September 2026

Blossamin Spa & Wellness respects the privacy, dignity and confidentiality of every guest. This Privacy Policy explains how Blossamin Spa & Wellness Pvt. Ltd. collects, uses, stores, shares and protects personal information when you contact us, make an enquiry, request or confirm an appointment, purchase a service or membership, make a payment, visit our spa or communicate with us.

We collect only information reasonably necessary to provide our services, communicate with guests, process payments, maintain appropriate business records and provide a safe, professional and respectful spa environment.

1. About Blossamin Spa & Wellness

Blossamin Spa & Wellness Pvt. Ltd. operates as a professional massage and wellness establishment serving Hyderabad and Secunderabad. Blossamin has been serving guests since 2011.

Official Address: Plot No. 134, Sardar Patel Colony, opposite Sai Santhosh Apartment, Trimulgherry, Secunderabad, Telangana 500015, India.

For privacy-related questions, guests may contact us by phone at +91 72640 56789 or email at info@blossaminspa.com.

2. Personal Information We May Collect

Contact Information

  • Name
  • Mobile number
  • Email address
  • Address, where required
  • Preferred communication details

Appointment Information

  • Selected treatment and treatment duration
  • Appointment date and time
  • Therapist preference, where applicable
  • Booking and confirmation status
  • Appointment history
  • Cancellation or rescheduling information
  • Information reasonably required to manage the guest visit

Membership Information

  • Membership plan and membership number
  • Activation and expiry dates
  • Applicable membership benefits
  • Membership credits or balances, where applicable
  • Services used under the membership
  • Renewal information
  • Related transaction records

Payment and Billing Information

  • Amount paid and payment status
  • Payment method
  • Invoice and billing information
  • Transaction reference numbers
  • Applicable GST information

Where online payment functionality is provided, Blossamin uses Stripe as its payment gateway. Payment information processed by Stripe is handled under Stripe’s own security and privacy practices. Blossamin does not intend to independently store full payment-card details processed securely through Stripe.

3. Health Information

Blossamin does not collect health information through the website.

Where information concerning health, allergies, injuries, pregnancy, recent surgery, sensitivities or other treatment-related considerations is required, it is collected at the spa reception or during the guest consultation process.

This information is requested only where reasonably relevant to the safety or suitability of a treatment. Guests are encouraged to inform reception about any condition that may affect their treatment. Blossamin therapists do not use this information to provide medical diagnoses.

4. How We Use Personal Information

Personal information may be used where reasonably necessary to:

  • Respond to enquiries and communicate with guests
  • Manage, confirm, reschedule or cancel appointments
  • Provide requested massage and wellness services
  • Maintain appropriate guest and appointment records
  • Administer memberships, benefits, balances and related records
  • Process payments and issue invoices
  • Manage gift cards or vouchers
  • Maintain treatment-related information where appropriate
  • Provide customer support and respond to feedback or complaints
  • Maintain professional, privacy and safety standards
  • Prevent misuse, fraud or inappropriate conduct
  • Comply with applicable legal, accounting, tax or regulatory obligations

Blossamin does not intentionally use guest information for purposes unrelated to its relationship with the guest.

5. Appointment Confirmation

Submitting an enquiry or appointment request does not by itself confirm an appointment.

An appointment is considered confirmed only after the guest receives a confirmation communication from Blossamin Spa & Wellness.

If the confirmation message has not reached you, please do not assume that the appointment has been confirmed. Guests are requested to contact Blossamin reception and ensure that their appointment is confirmed before travelling to the spa.

This helps prevent misunderstandings regarding appointment times, therapist availability or treatment availability.

6. Communication With Guests

Blossamin may contact guests only where communication is reasonably required for matters such as:

  • Appointment enquiries and confirmations
  • Appointment reminders or timing changes
  • Therapist availability
  • Cancellations or rescheduling
  • Payment or billing matters
  • Membership matters
  • Customer-service enquiries
  • Information specifically requested by the guest

No Unsolicited Promotional Messaging

Blossamin does not send routine promotional WhatsApp, SMS or email messages to disturb guests. We do not use guest contact information for repeated unsolicited marketing communication. Our communication policy is based on necessity, relevance and respect for the guest’s privacy.

7. CCTV and Guest Privacy

For safety, security and operational protection, CCTV cameras are installed only in certain public and common areas of Blossamin Spa & Wellness, in accordance with applicable requirements.

CCTV cameras are not installed inside treatment rooms. Blossamin considers privacy inside treatment rooms fundamental to a professional spa environment.

CCTV footage may be accessed only where reasonably required for security, safety, incident investigation, protection of guests, employees or property, or where disclosure is lawfully required. CCTV footage is not used for unrelated entertainment, advertising or public distribution.

8. No Sale or Purchase of Personal Data

Blossamin Spa & Wellness has a strict policy regarding customer information.

  • We do not sell customer personal data.
  • We do not rent customer personal data.
  • We do not purchase customer databases or personal data from third parties.

Blossamin builds customer relationships through genuine enquiries, appointments, visits and direct interactions with guests. Customer information is not treated as a commercial product.

9. Sharing Information With Service Providers

Blossamin may share limited personal information with service providers only where reasonably necessary to operate the business or complete a service requested by the guest. This may include:

  • Stripe or other authorised payment processors
  • Banks and payment service providers
  • Website hosting or security providers
  • Email or communication service providers
  • Accounting or invoicing service providers
  • Professional advisers
  • Government or regulatory authorities where disclosure is legally required

Service providers should receive only the information reasonably necessary for their function. Blossamin does not provide guest databases to third parties for their independent marketing activities.

10. Website Tracking and Essential Technologies

Blossamin does not intentionally use advertising trackers or behavioural analytics to follow visitors across websites for marketing purposes, and does not currently use guest browsing behaviour for targeted advertising.

The website, hosting platform, security functions or payment gateway may nevertheless use strictly necessary technical cookies or similar technologies required for website operation, security, session management or secure payment processing. Where third-party payment functionality such as Stripe is used, that provider may operate according to its own cookie and privacy practices.

11. Security of Personal Information

Blossamin takes reasonable administrative, organisational and technical measures intended to protect personal information from unauthorised access, misuse, loss, inappropriate disclosure, alteration or destruction.

Access to guest information should be limited to authorised personnel who reasonably require that information for their work. No electronic storage or communication system can be guaranteed to be completely secure, but Blossamin aims to handle guest information responsibly and carefully.

12. Personal Information of Minors

Blossamin’s age and guardian policies apply to younger guests. Guests aged 18 to 20 may receive treatments only with the consent of a parent or legal guardian, in accordance with Blossamin’s Terms & Conditions.

For a guest under 18 years of age, parent or legal guardian consent is mandatory and the parent or legal guardian must remain present within the spa premises until the treatment session has concluded.

Personal information relating to a minor is collected only where reasonably necessary for the appointment, consent process, safety or treatment.

13. Retention of Personal Information

Blossamin retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including where retention is required for appointments, membership administration, invoices, taxation and accounting, customer service, legal requirements or dispute resolution.

Information that is no longer reasonably required should be appropriately deleted, anonymised or securely disposed of where reasonably practicable.

14. Photography and Recording

Photography, video recording or audio recording within treatment rooms is not permitted unless expressly authorised for a legitimate purpose.

Blossamin respects the privacy of guests in common areas and will not intentionally use identifiable guest images for advertising or promotional purposes without appropriate permission. Guests are similarly expected to respect the privacy of other guests and Blossamin employees.

15. Third-Party Services and Websites

The Blossamin website may contain links to third-party services such as payment providers, maps, social-media platforms or other external websites.

When a guest leaves the Blossamin website or uses an independent third-party service, that provider’s own privacy policy may apply. Blossamin cannot control the privacy practices of independent third-party platforms.

16. Your Privacy Requests

Guests may contact Blossamin if they have questions about personal information held about them. Where applicable, guests may request:

  • Correction of inaccurate personal information
  • Information about how their personal information is being used
  • Deletion where appropriate and legally permitted
  • Withdrawal of consent where applicable
  • Cessation of unnecessary communication

Requests may be made by email at info@blossaminspa.com or by phone at +91 72640 56789. Blossamin may need to verify the identity of the person making a privacy-related request before providing, correcting or deleting personal information.

17. Changes to This Privacy Policy

Blossamin may update this Privacy Policy when its services, website functionality, payment systems, operational practices or applicable legal requirements change.

The latest version will be published on the official Blossamin website together with its updated revision date.

18. Contact Blossamin

For privacy-related questions or concerns, please contact:

Business

Blossamin Spa & Wellness Pvt. Ltd.

Address

Plot No. 134, Sardar Patel Colony, opposite Sai Santhosh Apartment, Trimulgherry, Secunderabad, Telangana 500015, India

Phone

+91 72640 56789

Email

info@blossaminspa.com

Established

Since 2011